This notice is all about your personal information.
You have a legal right to be informed about how we (Southern Cross Cultural Exchange “SCCE”) use any personal information that we hold about you.
To comply with this, we provide a ‘privacy notice’ to you about how we collect, store and use personal information about you.
You can contact our team with any questions.
New Zealand: email@example.com
Your personal information means any information that could be used to identify you.
This information includes:
We use this information to:
Data protection law requires us to have a reason or justification, also known as a ‘lawful basis’, to use any of your personal information. We’ve identified the lawful bases we rely on in bold below.
Most often, we will use your information where:
We need to comply with the contract we have signed with you or your parent(s) / guardian(s) to provide you with an education – Contract.
We have a legal obligation to provide your information, such as for our fraud checks for payments – Legal Obligation.
We need to act quickly to protect your interests (or someone else’s interest), for example if we need to give your information to a hospital or the police – Vital Interests.
You or your parent(s) / guardian(s) have given us your permission to use it in a certain way – Consent.
Where we are relying on Consent to use your information, you or your parent(s) / guardian(s) may withdraw this at any time. We will make this clear when we ask for permission, and explain how to go about withdrawing consent.
Your parent(s), guardian(s) or agency will have given us some of your personal information when you applied. We may get information about you from other schools, the local council and the government, and you might also tell us about some other personal information.
While in most cases you, or your parent(s) or guardian(s) or partner organisation must provide the personal information we need to collect, there are some occasions when you can choose whether or not to provide the information.
We will always tell you if it’s optional. If you must provide the information, we will explain what might happen if you don’t.
We will do our best to keep your personal information safe. For example:
Your personal information can only be seen by people who work for us or have signed up to our terms to agree that they will keep your personal information safe.
If your personal information is included on a piece of paper (for example a form) then that piece of paper has to be kept in a locked cupboard when it isn’t being looked at.
If your personal information is stored on a computer then that computer has to be locked when it isn’t being used.
Sometimes we do let other people see your personal information. For example:
We will keep personal information about you while you are a student on the program sold by SCCE. We may also keep it after you have left the program, where we are required to by Australian or New Zealand law.
We have a policy that tells us how long we must keep information about students. We will always destroy your information safely.
You have lots of rights about how your information is used and what information we must give to you about your information. These rights can be complicated and may not always be available to you, so if you have any questions about your information you can always contact, or ask a parent, guardian or other adult to contact, SCCE.
In summary, you can ask SCCE to:
We take any complaints about how we collect and use your information very seriously, so please let us know if you think we’ve done something wrong by contacting our team:
New Zealand: firstname.lastname@example.org
You or your parent or guardian can also contact the relevant Supervisory Authority which looks after people’s personal information.
We are the independent national regulator for privacy and freedom of information. We promote and uphold your rights to access government-held information and have your personal information protected.
Office of the Australian Information Commissioner (OAIC)
175 Pitt Street
Telephone from within Australia: 1300 363 992 (Enquiries Line)
Telephone from outside Australia: +61 2 9284 9749
Freedom of Information Requests: email@example.com
If you still need help, phone us on 0800 803 909 (Monday to Friday, 10:00 am to 3:00 pm). If you haven’t checked the website first, we’ll direct you to it.
Write to us at PO Box 10 094, Wellington 6143